Our 30 day money day guarantee is simple: sign up for the hosting services of your choice and if you’re not completely satisfied within 30 days, cancel the service, then open a ticket requesting a refund and we’ll give you your money back.
Note that this guarantee does not apply to the exclusions described below.
- Domain Name Registrations are non-refundable as there’s no way to cancel a registration once it has been processed.
- Labour completed is non refundable. For example if you take advantage of our SiteMigrator service and our engineers take the time to move your site to our hosting, the value of that service is not included in the refund. The only exception is if we haven’t actually completed the labour yet.
- Exchange Hosting Services do not quality for our money back guarantee. You may cancel the service immediately, but a refund cannot be supplied, and as such we recommend only choosing to cancel upon end of cycle so as to take full advantage of the paid service period.
- Radio Hosting Services have a 7 day money back guarantee. The same rules apply, but simply for 7 days rather than 30.
- Any services not listed here do not apply to the money back guarantee. That said, we’re very reasonble! We’ve been known to provide partial or complete refunds for any services where our costs are recoverable. There’s no harm in asking.