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Conversion Rate Optimization (CRO)

Once you have a website and your marketing efforts are sending new customers to your website, it’s important to analyze the flow of traffic from the moment they reach your site through to the final order process. This is called Conversion Rate Optimization or CRO.

CRO ensures your business makes money after you start driving the traffic to your website. Many business and website owners focus only on search engine optimization and do not pay much attention to what happens to the visitors after they land on their website.

Increasing traffic alone is a great way to increase business, however, you are leaving a lot of money on the table if you have never considered optimizing your website for better conversions. How can you take your existing traffic and make more money from it? That’s where conversion optimization comes into play.

Conversions come in many different shapes and sizes. Some examples of conversions may include: an online transaction, downloading a brochure, signing up for a mailing list, filling out a contact form, or picking up the phone and calling your business. In order to track the types of conversions and which traffic source is producing the best results is where good analytics come into play.

Advanced Analytics & Visitor Tracking

With the help of proper analytics and visitor tracking we can take the guessing game out of optimizing your website to get the best user-experience possible. There is so much visitor data that can be captured that will tell us what we should be doing to make sure your website is a constant source of leads or income for your business.

Google Analytics is a great tool to better understand your website’s traffic, as well as to identify any issues with your conversion rate optimization. That said, it can be a daunting task to try to figure it out and learn what you need to know. Fortunately, there are a lot of great resources out there that can help you make sense of it.

Our strategy here is pretty detailed, but with the right tools you can do it yourself as well. We dig deep into analytics to help you understand your traffic as best as possible. We begin by establishing goals and conversions. These include both micro conversions that could be looking up your contact info, visiting specific product pages, or downloading a free eBook, and macro conversions such as purchasing a product online or submitting a contact form.

From here we define what quality traffic looks like and segment visitors into four groups: unengaged, interested, engaged, and converting. We can use these segments to identify performing channels and communicate what sources of traffic are performing the best. Notice that people who find your website from a certain search result, or a particular referrer, are more likely to contact you? Great data! Is it mostly people with a penchant for My Little Pony marathons, or who like Greek food? You’d be surprised the level of (vaguely creepy) detail you can get from analytics.

Click and scroll maps are great tools to get a visual representation of what visitors are doing on your website. They provide a great deal of information if you can decipher their meanings. Google Analytics will tell you how a visitor got to each page, functionally speaking. Maps will show you how a visitor actually interacted with those pages. When we’re performing a Conversion Rate Optimization we use a variety of click and scroll maps, along with Google Analytics to paint the best picture possible of what your visitors are doing.

Improving Usability with Design

After analyzing the flow of visitors across your website content, it can often be relatively simple to fix issues. For example you might find that 25% of your customers are not reaching the bottom of a long page and so the solution to improve sales on the page is to include call-to-action buttons (such as “Buy Now!”) part-way down instead of solely at the bottom.

In other cases, simply inserting a button isn’t simple enough. Let’s say it’s actually important that some visitors read the content closer to the bottom of the page, but others only need to read the first half of the page. This is one such case where usability can be improved with design elements. You could insert an accordion or tabs on the page such that the first part of the page is showing and the second part is hidden until the matching (and clearly titled) tab is clicked, thus revealing the second half of the page and hiding the first half. With this design element in place, the visitor can then quickly access the information they want without constant scrolling and regardless of which portion of the page they came looking for.

We do our best to try to make a lot of this information accessible, but it can still be a very daunting task to try to work on your website’s CRO. If you’d rather get back to running your business, and let us do the CRO for you, please send us a message. We’ll analyze your site and create a quote that best matches your needs.

Contact Us Today or Read More on CRO @ Moz

Jordan has been working with computers, security, and network systems since the 90s and is a managing partner at Websavers Inc. As a founder of the company, he's been in the web tech space for over 15 years.

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