How to configure a subdomain for transactional SMTP email services

When using transactional email services like Postmark, SendGrid or MailGun (among others), they’ll often ask you to set up a subdomain that they can use as their dedicated sender subdomain. Unfortunately they also often confuse the heck out of their customers by calling it a subfolder or simply not being clear about what they want.…

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How to disable greylisting spam protection in Plesk

This guide will show you how to disable greylisting for your domain in Plesk. Greylisting protects your domain from spam by declining the first connection attempt from the sending server, and then accepting a later connection. This can cause delays in email receipt and in some cases (where sending servers use multiple different servers for…

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How to switch from POP to IMAP email access

Since POP accounts don’t support server-side synchronization of messages, such as indicating whether you’ve read or deleted a message, using a POP email connection does not work very well when trying to access your email from multiple devices. To fix this, an IMAP connection is necessary. With IMAP, your mail clients/apps have a larger set of…

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How do I configure Plesk to use Google Workspace email?

This guide will show you how to configure your hosting account such that mail services for the domain are no longer managed within Plesk and instead are handled entirely by a Google Workspace paid subscription, also known as G Suite, Gmail for business, or Google Apps for Business. If you’re looking to “forward” your emails…

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What is SPF / Sender Policy Framework?

Have you ever had an email message bounce back with a cryptic response like “5.7.1 Command Rejected”, or had someone email you only to get a similar message? What’s causing that? Why is it rejected? The answer, more often than not, is that there’s an issue with the sending domain’s SPF Record. So, what is…

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How to create a signature in Webmail

To create a signature in our secure webmail at https://webmail.websavers.ca complete the following steps: Log in to webmail Choose your profile button in the upper right corner Select Settings Choose Accounts on the left Under the Identities header, either edit the existing identity or create a new one if you wish to have more than…

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How to change your email password using Plesk

There’s two ways to have an email password changed: by logging in as the owner of the hosting account, or by logging in as the email account user. Details on how to login as a mail user can be found in our article on how to log in to Plesk in step (1) below. Complete…

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How to configure a form for successful email delivery

Although you’d think email forms would come preconfigured to work successfully in all environments, you’d be surprised how often they’re poorly configured by default. There’s a number of very particular aspects to the configuration of contact forms that need to be set precisely in order to work successfully both with our hosting and more generally in…

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How to whitelist an email address in Plesk 12

This guide will also work for Plesk 11 and should be very similar for Plesk 10. Start by logging in to Plesk. If you’re not sure how and you’re hosted with Websavers, follow the steps here to log in. Once in Plesk, click the Mail tab. Choose the mail account that you wish to configure…

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How to create an email forward or alias in Plesk

This guide will show you how to create or add an email alias or email forward in Plesk. These steps have been tested with Plesk 17 Onyx. The first step is choosing whether you require a forward or an alias. There are two methods of forwarding email: By adding an alias to an existing email…

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