How do I log in to Plesk?

plesk how to login to plesk panel

This guide will show you how to access Plesk, our hosting control panel of choice for all of our shared servers. Plesk allows you to manage every detail of your hosting, including DNS records, mail accounts, FTP accounts, and more.

Shared Hosting User

If you have a shared or reseller hosting account with us, here’s how to access Plesk:

  1. Login to the Client Centre. If you are already logged in, when you visit that link, choose “Dashboard” from the menu at the top of the screen.
  2. Click the “Settings” button beside the hosting plan you wish to work on.
  3. Scroll down and choose the big “Login to Plesk” or “Access Plesk” button to log in to Plesk.

You should now be automatically logged in to Plesk!

Note: Before you click the Plesk button, if you get errors like “Plesk API Error: unable to connect to server”, use the troubleshooting steps at the bottom of this article to reset your Plesk password.

VPS Hosting User

If you host a VPS with us and you’ve got Plesk installed, follow these steps to auto-login:

  1. Login to the Client Centre. If you are already logged in, when you visit that link, choose “Dashboard” from the menu at the top of the screen.
  2. Click the “Settings” button beside VPS you wish to work on.
  3. Choose the small “Access Plesk” button under “Configuration”

Email User

  1. Go to your Plesk login URL. Your domain administrator (whomever owns the account with Websavers) will need to provide this for you. This URL will look like: https://<server_hostname>:8443 where <server_hostname> is replaced with your server’s actual hostname. One example of this is: https://basil.websavers.ca:8443
  2. Enter your email address (the one you wish to make changes to) as the username and your mail account password. This is the same password used to set up the account in your mail app or to login to Webmail.
  3. You will be presented with the options to configure your account, like change the password, add an autoresponder, and reconfigure your spam filter. If you do not see any options other than changing your password, your domain administrator will need to enable these permissions on your account.

If you are able to successfully login to webmail but Plesk rejects your login using the identical username (email) and password, you will need to contact the Websavers account owner and ask them to provide you with access to plesk by following the steps below.

How to provide mail users access to Plesk

If you wish to provide one or more mail account users with access to configure their own mail settings, like changing their password, configuring an auto-reply, and managing their spam filter, this can be arranged! Note: you must be the account owner with access to the Websavers Client Centre to do this.

  • Log in to Plesk using the steps above under Shared Hosting User or VPS Hosting User
  • Proceed to the Mail tab, then select the email account you wish to configure.
  • Select the General tab
  • Check the box beside “Can be used to log in to Plesk”

Now provide the mail user with the Plesk URL (this is found in the address bar of your browser once you’re logged in to Plesk) and indicate that they can login using their email address and email account password: the same details they use to log in to webmail.

Troubleshooting

Please see our KB article on troubleshooting Plesk login issues.

Jordan Schelew

Jordan has been working with computers, security, and network systems since the 90s and is a managing partner at Websavers Inc. As a founder of the company, he's been in the web tech space for over 15 years.
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