How do I log in to Plesk?

This guide will show you how to access Plesk, our hosting control panel of choice for all of our shared servers. Plesk allows you to manage every detail of your hosting, including DNS records, mail accounts, FTP accounts, and more.

Shared Hosting User

If you have a shared or reseller hosting account with us, here’s how to access Plesk:

  1. Login to the Client Centre. If you are already logged in, when you visit that link, choose “Dashboard” from the menu at the top of the screen.
  2. Click the “Settings” button beside the hosting plan you wish to work on.
  3. Scroll down and choose the big “Login to Plesk” or “Access Plesk” button to log in to Plesk.
You should now be automatically logged in to Plesk!

VPS Hosting User

If you have a VPS with us and you’ve got Plesk installed, follow these steps to auto-login:

  1. Login to the Client Centre. If you are already logged in, when you visit that link, choose “Dashboard” from the menu at the top of the screen.
  2. Click the “Settings” button beside VPS you wish to work on.
  3. Choose the small “Access Plesk” button under “Configuration”

Email User

If you are an email user under someone else’s domain/hosting account, the following steps may work for you. Note that if your domain administrator has not enabled email user access to Plesk, these steps will not work. You will then need to contact your domain/hosting administrator (the Websavers account holder) and ask them to make the changes for you, or provide you with access.

  1. Go to your Plesk login URL. Your domain administrator (whomever owns the account with Websavers) will need to provide this for you. This URL will look like: https://<server_hostname>:8443 where <server_hostname> is replaced with your server’s actual hostname. One example of this is: https://basil.websavers.ca:8443
  2. Enter your email address (the one you wish to make changes to) as the username and your mail account password. This is the same password used to set up the account in your mail app or to login to Webmail.
  3. You will be presented with the options to configure your account, like change the password, add an autoresponder, and reconfigure your spam filter. If you do not see any options other than changing your password, your domain administrator will need to enable these permissions on your account.

Troubleshooting

Q: After following these steps, it does not log me in. I get a login screen for Plesk and don’t know the username and password.
A: If you’re a shared hosting user: update your Plesk password to force a sync between the Client Centre and Plesk:
  • Follow steps 1 and 2 above
  • Scroll down and look under the Control Panel section for the “Password” heading and click the “Change” button
  • Enter your new password
  • Choose “Save Changes”
  • Now click the “Login to Plesk” button

A: If you’re a mail user: ask your domain administrator to provide you with access to Plesk using your email account username and password.

Jordan is a computer, security, and network systems expert and a lover of all things web and tech. Jordan consults with project management for software companies. Jordan is a founder and managing partner at Websavers Inc.

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