How to change the owner on your account

This guide will show you how to change the Owner for your Websavers account. If you’re looking to create a new user for your account that is not to become the new owner, see our guide here.

Note: you must be the Owner of the account to make this change. If you are unable to login as the Owner User, please see our guide to recovering access to your Account.

When you first created your Websavers account, this is what occurred:

1. Your Websavers Account is created which houses hosting plans, domain registrations, invoices, quotes, and more.
2. A User is created that is the Owner of the Websavers Account with full permissions. This user holds your email address, password, name, and security settings like the security question answer.

Both the Websavers Account and the User are created with the same name and email address, however since they are separate units, the User’s name and email address can be edited independently from the Account. Similarly the Owner of the account can be changed to another User altogether. In this way the Owner is simply a label for one specific User.

There are two ways to change the Owner on the Account:

1. Change the Owner to another User that already exists on the account or which you will create
2. Transition all or select services to a totally new Account

How to change the account owner to another User

Follow these steps to change the owner on your account:

1. Login as the owner of the account (no other user can do this, even if they have full permissions) and create a new user with full permissions that will become the new owner. Here’s how: https://websavers.ca/create-sub-account-sub-contact
2. Open a ticket while logged in as the current Owner of the account and specify the new user that is to become the Owner.

If you no longer wish to have access to the account, you will now need to ask the new owner to log in and remove your user.

This is the best option in all cases except when you don’t wish for the new owner to have access to historical data like invoices and support tickets.

How to move hosting or domain registration services to another Account

The above options will allow the new Owner access to everything within the Account, including prior invoices, quotes, projects, support tickets, and more. If you wish to move services from this Account to a totally new/blank Account which does not have access to any of this historical data, please complete these steps:

1. Ask the new Owner to create a Websavers Account here (unless they already have one. Note that users are not the same as accounts. They could already be a user on your account, but not have a Websavers account of their own). If a passcode is required for registration it can be requested via live chat or a support ticket.
2. The current Owner of the Account must log in and create a ticket indicating they would like to transfer all services, including hosting plans and domain registrations to another account, and include the email address of the destination account. If you do not wish for *all services* to move to the new owner, you must include in the ticket an exhaustive list of hosting plans, domain registrations, and any other services that you would like moved the new Account
3. We will move the services to the new account for you.