How to change the owner or email address of your account

This guide will show you how to change the Owner for your Websavers account or update your email address. If you’re looking to create a new user for your account that is not to become the new owner, see our guide here.

Note: you must be the Owner of the account to make this change. If you do not know the password for the Owner User, please see our guide to resetting the password for your Account.

There are two ways to change the Owner on the Account:

1. Change the Owner to another User that already exists on the account or which you will create
2. Move all or some services to a totally new Account

How to change the account owner to another User

Complete the following steps to change the owner on your account. When you do this, the new owner will have access to everything within the account, including prior invoices, quotes, projects, support tickets, and more.

1. Login as the owner of the account (no other user can do this, even if they have full permissions) and create a new user with full permissions that will become the new owner. Here’s how: https://websavers.ca/create-sub-account-sub-contact
2. Open a ticket while logged in as the current Owner of the account and specify the new user that is to become the Owner.

If you no longer wish to have access to the account, you will now need to ask the new owner to log in and remove your user.

This is the best option in all cases except when you don’t wish for the new owner to have access to historical data like invoices and support tickets.

How to move one or more service to another Account

If you wish to move services from your Websavers Account to another Websavers Account which does not have access to any historical account data, please complete these steps:

1. If the new Owner does not already have a Websavers account, please ask them to create a Websavers Account here (Note: Users are not the same as Accounts. They could already be a user on your account, but not have a Websavers account of their own). If that registration form requests a passcode, please have them ask us via live chat, email, or support ticket.
2. The current Owner of the Account must log in and create a ticket indicating they would like to transfer all services, including hosting plans and domain registrations to another account, and include the email address of the destination account. If you do not wish for *all services* to move to the new owner, you must include in the ticket a complete list of hosting plans, domain registrations, and any other services that you would like moved the new Account.
3. We will move the services to the new account for you.

How to update the email address on your account

When updating the email address on your account, you may also wish to update the email address on your User and so you may wish to both:

1. Update the Account Profile
2. Update the User Profile

Why are Users separate from Accounts?

This is because a User can have access to more than one account. When you first created your Websavers account, this is what occurred:

1. Your Websavers Account is created which houses hosting plans, domain registrations, invoices, quotes, and more.
2. A User is created that is the Owner of the Websavers Account with full permissions. This user holds your email address, password, name, and security settings like the security question answer.

Both the Websavers Account and the User are created with the same name and email address, however the User’s name and email address can be edited independently from the Account. Similarly the Owner of the account can be changed to another User altogether. In this way the Owner is simply a label for one specific User.