How to create a new email account in Plesk

The following guide will show you how to create an email account or add an extra mail address within your Plesk hosting environment.

  1. Login to Plesk and ensure that the “Subscription” at the top centre of the page shows the domain to which you wish to add an email account. If it shows the wrong domain, hover over it and select the correct domain from the list.
  2. Choose the “Mail” tab (on the left in Plesk 12, top in Plesk 10/11)
  3. Choose the “Create Email Address” button
  4. Fill in the mailname you wish to use and provide a password

It is recommended to leave the remaining options at their defaults, however you may adjust them as you see fit. If you are setting up this address as a redirect/forward or mail group, be sure you uncheck the “Mailbox” option. If the Mailbox is enabled, your mail will be both forwarded elsewhere AND collected on the server and you will eventually reach your storage capacity limit, causing emails to be bounced.

Click Finish and your email account will be set up and ready to go.

Do you require a Mailbox?

A normal email account has a Mailbox enabled, however if you intend to simply redirect messages destined for your new address to other addresses, then you will not want the new address to collect email in a Mailbox. If you’ve already enabled the mailbox and wish to disable it, simply navigate to the mailname you wish to adjust (you should already be there) and click the “Mailbox” button. Simply uncheck the box beside Mailbox to disable it, then click OK.

Forwarding / Redirects

To enable a redirect or forward (same thing), choose the Redirect icon, then check the box in the upper left corner. Supply the address you wish to forward to and click OK.

Redirects to external email addresses (not hosted by Websavers) are strongly discouraged. Spam protection systems on 3rd party mail providers (e.g.: Gmail, Hotmail, etc) will often block forwarded messages. Unfortunately there’s nothing we can do about this; it’s a limitation of the 3rd party mail service. If you choose to forward/redirect to an email address not hosted by Websavers, it may result in email not reaching its intended destination or being automatically filtered to the spam folder.

An alternative to forwarding messages is POP retrieval, which is supported by many 3rd party email providers, like Gmail and Hotmail. Rather than having our server push messages to your preferred email account, using POP retrieval means their servers will pull the messages from ours. Here’s how to configure Gmail to do this. And here’s one for (Hotmail).

Spam Filter

It is strongly recommended to enable Spamassassin SPAM scanning. Choose the “Spam Filter” button to get started.

Spamassassin will either mark your SPAM according to the pattern you specify, or move it to your Spam folder, depending on the option you choose.

Under the advanced settings, you can adjust the sensitivity of the filter. We have found the optimal filter sensitivity to be between 3 and 5, but you may wish to adjust that score until it behaves perfectly for your email. If you get too many SPAM emails that are not detected as spam (either by marking or by filtering), then lower that number by small intervals until it begins marking your SPAM accurately. If you are finding legitimate emails being marked as SPAM, then you should raise that number by small intervals until this no longer occurs.

You can also improve the accuracy of Spamassassin by training it to know which types of emails you consider SPAM and which are legitimate email. Just click here to learn all about SPAM training!

Testing your new account

The best way to test your new account is by logging in with webmail. Your webmail is accessible at (recommended). If you will be setting up your account on your computer, phone or tablet, please be sure you can login using webmail first as this will eliminate any server-side problems as a potential cause of any trouble. Once you’ve confirmed webmail access works as expected, check out our mail guides to learn how to set up the account on your devices.

Prefer a Video? Here ya go! (For Plesk 10/11. Similar for Plesk 12)

Jordan is a computer, security, and network systems expert and a lover of all things web and tech. Jordan consults with project management for software companies. Jordan is a founder and managing partner at Websavers Inc.


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