How to reset your Client Centre password

This guide will show you how to reset your Websavers account password for our Client Centre. It will also show you how to regain access to an account that you are unable to login.

To reset your password, head to our ‘Forgot your Password‘ page to get the process started. You will need to enter the email address you used when you created your account with us to begin the reset process. You will also need to correctly answer the security question you set up upon creation of your account.

How to prove your identity (Identity Validation)

If you have any Client Centre users set up with full permissions to manage your primary account, they can login and make the changes for you, or if you have Hands-On Support, they can request that we take care of the changes. (Note: this will not work to reset the security question answer)

For all other cases, please choose one of the options below and provide the requested supporting data. You may use an existing ticket on this topic, or create a new ticket here.

You must include the email address that is currently associated with your Websavers account and, if you require the email address be changed, you must provide the email address you would like it changed to.

The following are three ways to prove your identity, which will allow us to complete the actions necessary for you to regain access to your account. You only need to complete one of the three methods, however additional verification may be requested by our staff.

A) Text Message Verification

If the telephone number we have on file is a cell phone, you may request that we send a text message verification code to that number. You will then be required to provide us with that verification code in the ticket.

We can only do this using the phone number on file, so if you created your account with a landline, this option will not be available to you even if you also have a cell phone.

Note: we may ask you an additional security question, often from the questions below, so providing an answer to at least one of them as well will expediate the process.

B) Answer 3 verification questions

Here are some questions you can answer to prove your identity. You must pick at least 3 of them.

1. What is the complete billing address and telephone number we have on file for you?
2. What year and month did you create your account with us?
3. Have you ever upgraded your hosting plan, and if so from which plan to which plan?
4. Who referred you to our hosting?
5. What is the invoice number and total amount of your last payment to Websavers?
6. What is the invoice number and total amount of your first payment to Websavers?

Note: we may ask additional questions to further prove your identity and so the more of the above questions you answer correctly within the first message, the more likely we are to avoid the need for further identification questions.

C) Organization / Company Registration Documents

Please attach to your ticket proof of your association to the organization. This should be registry of joint stocks or recent business registration documents that include your name on the documents.