How to use Plesk’s “Mail Importing” feature to migrate email

Last Updated September 1, 2026//,
plesk-mail-import

The Plesk called “Site Import” also includes the ability to migrate emails from external mail servers to an email account in Plesk.

If, when looking at your list of websites & domains in Plesk, you do not see the button for “Mail Importing”, you will need to install the Site Import extension.

How to install the Plesk Site Import Extension

If you’ve got your own VPS with us, you can do this by going to Extensions > Catalogue and searching for and installing the extension. If you’re on shared hosting with us, the extension should already be installed, however if you do not find the button to Import Mail Messages, open a ticket and let us know.

How to Import Mail from a standard IMAP account

  1. Login to Plesk
  2. Under the domain where you wish to import messages, choose the Mail tab, then the Mail Importing button
  3. Select the “Import Mail Messages” button
  4. Provide the email address that you’d like to copy messages from and the mail password from your old host
  5. Enter the email address you’d like the messages copied to (probably the same) and the password you entered or generated when creating the account in Plesk with us.
  6. Press OK and the migration will begin

Repeat this for any and all email accounts you would like to import/migrate.

Source Documentation

How to Import Mail from a Google Workspace account

As of June 2024 IMAP is enabled by default in Google accounts. To verify this in the Google account, go to Settings > Forwarding and POP/IMAP. If there is a section there called “IMAP access” with a few settings in it pertaining to IMAP connectivity, then IMAP is indeed enabled.

However, due to 2FA, you likely will not be able to use your Google Workspace password to access it via IMAP. Instead you will need an app password. Follow the steps in this Google Help Doc to learn how to create an app password.

Once you have the app password, use the steps above to set up the import. When asked for the account password, rather than using the password you use to login to the email account, use the app password instead.

Sources:

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Jordan Schelew

Jordan has been working with computers, security, and network systems since the 90s and is a managing partner at Websavers Inc. As a founder of the company, he's been in the web tech space for over 15 years.
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