How to use Gmail to access your domain email address

IMPORTANT: As of January 2026, you can no longer use Gmail to retrieve messages from your Websavers hosted email addresses. Google has removed the functionality that used to be found under Settings > Check mail from other accounts. You can still forward messages to your Gmail account. As a result of this, we have removed the first part of this guide that showed how to use POP Retrieval.

This guide will show you how to configure Gmail to send email through your Websavers hosted email account.

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Before proceeding, you will need:

• Your email account should be configured as a forward to your Gmail account.
• Your email account should be configured to have a mailbox (otherwise outgoing will not work), and with the following option enabled: “Do not deliver copies of forwarded emails to the Plesk mailbox”
• Your email address and password.
• Possibly: your server hostname. You can find this in your Websavers account by logging in to our Client Centre, then clicking anywhere (or the Settings button) on your hosting plan in the list of active services. It will look something like: nutmeg.websavers.ca, though the spice/herb will likely be different for your account.

Step 1: Login to Gmail and go to Settings > Account & Import

• Get started by logging in to your Gmail account. Once you’re logged in, look for the cog/wheel icon in the upper right corner (see screenshot to the left).
• After you click on the cog, choose the “See all settings” option
• When Settings opens, select the tab called “Accounts and Import”
• Choose the “Add another email address” option
• Enter your name and the email address that’s hosted with Websavers and click Next
• SMTP Server: You may try entering just your domain here, however if that fails, you will need to use your server hostname. Leave the port at the default of 587. If it is not already 587, change it.
• Username: The full email address
• Password: Your email account password
• Leave the default “Secure connection using TLS” selected.
• Choose Add Account

Step 2: Confirm your configuration

Google will now ask you to confirm your settings. To do this, it sends the confirmation email to your hosted account, but since that is forwarded to Gmail you can simply close the window, go back to your inbox and look for the confirmation email. If you don’t spot it within Gmail, log in to Websavers webmail and you should find it there.

Once you have found the confirmation email in your Gmail inbox, click the link to confirm that you have access to the account.

Congratulations! You can now send email using Gmail.

Troubleshooting

Testing: It is not possible to test that the POP import is working by sending a message from within Gmail to your Websavers hosted account. Gmail sees that the message is already in your Sent mailbox and, when connecting to the Websavers server, it discards the message as a duplicate. Therefore you must only test that Gmail POP connectivity is working by sending a message to the account from a non-related email address.

IMPORTANT: You cannot use our Spam training functionality while forwarding messages to Gmail. That means the spam filter cannot improve.