Configuring Your Mail in Microsoft Outlook for Windows

This guide will show you how to add your email address to Microsoft Outlook 2016 and newer.

Note that due to a lack of TLS support in Outlook 2003 it is not possible to use this version of Outlook with our servers. You must upgrade email clients or switch to one that supports TLS like Thunderbird.

Preparations

• If you haven’t already done so, be sure to create the mail account in Plesk.
• To ensure your login credentials are correct, please login to webmail before proceeding with this guide. If you can login successfully, read on! If not, please reset your password and ensure you can login to webmail before continuing.

Add your mail account to Outlook

Launch Outlook. This is normally found under Start > All Programs > Microsoft Office > Microsoft Office Outlook.

If this is the first account you will be adding to Outlook, then you will be presented with the new Account wizard automatically. If you already have an account configured, please choose File -> Add Account.

Enter your full email address. Click the “Advanced Options” link and check the box “Let me set up my account manually” and choose Connect.

• For the Account Type be sure to select: IMAP and proceed to the next step
• Incoming + Outgoing mail -> Server: your server hostname (ex: mint.websavers.ca or basil.websavers.ca)
• Incoming (IMAP) mail -> Port: 993
• Outgoing (SMTP) mail -> Port: 587
• Incoming (IMAP) mail -> Encryption method: SSL/TLS
• Outgoing (SMTP) Mail -> Encryption method: StartTLS
• Require login using Secure Password Authentication: Do not check this box. It’s an old method of securing mail that isn’t needed anymore.

Troubleshooting

Outlook 2010 / Windows 7 / Windows 8 and TLS 1.2

If you are using Outlook 2010 and/or Windows 7 or 8 you will need to apply manual fixes to the registry to enable TLS 1.2. It is far simpler to upgrade to Windows 10 with Outlook 2013 or newer. If you don’t wish to upgrade and you require Outlook, this is your only solution. Click here to learn how to apply the registry changes.

Can’t Create Data File

If, during any part of this process, Microsoft Outlook says “Can’t create data file”, this is an issue with Outlook and not our mail servers. We cannot provide direct support for this issue, however we have been informed that the following workaround resolves the problem:

1. Close Outlook using File> Exit, and press the Windows key + R key to open the Run window.
2. Type ‘outlook /manageprofiles’ (without the quotes) in the Run> OK window. Note: There is a space between Outlook and the slash (/).
3. In the Mail settings window, choose ‘Show profiles’> Select the profile in which you want to add the account> Properties. (use OUTLOOK profile if this is already set up)
4. Click Add> Enter a name for the profile> OK, and skip step 5.
5. Click on the ‘Email Accounts’ button and then click on ‘New’.
6. In the automatic account settings window, enter your name, email address and password.
7. Click Next> If prompted, enter your password again. This should set up your account automatically.
8. Once you receive the message ‘Everything is ready’, click Finish.