SiteMigrator Questionnaire SiteMigrator FormPlease enable JavaScript in your browser to complete this form.Let's get your migration started! Please fill out the form below to provide us with the necessary info to get started migrating your websites and (optional) email accounts. You get 1 free site migration per year of hosting (excluding Helium) prepaid. Managed Troubleshooting gets you an additional free site migration per year prepaid. Example: if you've ordered Titanium for 3 years with Managed Troubleshooting, you're entitled to up to 6 free website migrations. Each email address can be migrated for $10.99. Bundle pricing applies for more than 5 email addresses. If you need less websites and more email addresses than included with your purchase, we'll adjust the pricing accordingly. This form is protected by end-to-end encryption. Contact InfoName *FirstLastPrimary Account E-Mail Address *EmailConfirm EmailThis must match the email address on the Websavers account we'll be migrating to. CC E-Mail AddressEmailConfirm EmailEnter a secondary email here. This is most often used when the email address above will be part of the migration, or if you'd like someone else to also receive status updates on the migration.Source Website URL *This is the URL where the website is currently live. If it's coming from a development URL, enter that here.Website URL Change? *The website URL will be the same before and after migrationThe website URL will change during migrationDestination URL: where the site will be copied to *Enter the intended URL (after migration) for the site here. Must include http:// or https:// at the start.Origin Hosting Company Access LevelI have access to the hosting company's control panel (ex: Plesk, cPanel, and others)I only have admin access to WordPressI have access to neither of theseOrigin Hosting Company Name *The company that is currently hosting the site you wish to migrate.Origin Hosting Company Login Type *Select a TypeHost that uses 2FA/MFA - You're asked for a verification code upon login. (Ex: GoDaddy, NameCheap, Cloudways, Bluehost, SiteGround, and others)Host that uses only a username and password to loginWix, Squarespace, Weebly, or Other Proprietary BuilderHosting Company Website URL *The URL where you login to the origin web hostHost Username *The username required to access the origin web host. Please ensure this is the correct username by successfully logging in before submitting this form.Host Password *PasswordConfirm PasswordPlease ensure this is the correct password by successfully logging in before submitting this form.Websavers Account Source: The owner of the Websavers account that contains the website we'll be migrating must create a ticket from within their account indicating that they approve of the migration. Proprietary Website Builder Source: We are unable to migrate websites that have been built with a proprietary website builder; instead we can create a WordPress development environment for you. Origin Hosting Provider Requires Multifactor Authentication: We cannot access your account with this hosting provider directly because of Multifactor Authentication, to proceed, you will need to create a delegate account in order for us to bypass multifactor authentication. Click here to learn how WordPress Admin Username *The username required to access the WordPress admin. The user must be in the administrator role for Websavers to be able to complete the migration.WordPress Password *PasswordConfirm PasswordPlease ensure this is the correct password by successfully logging in to the WordPress admin before submitting this form.WARNING for WordPress Admin-Only Migrations: If we are not able to login to a hosting control panel (to gain SFTP/FTPS or SSH access to your WordPress site), we can often complete the migration using only a WordPress username and password. The caveat is that this migration method can ignore some types of files and folders and it will not be possible for us to know it has happened. Please only choose this option when necessary. Email ConfigurationThis information is necessary for us to configure your DNS properly whether you intend to transfer your email hosting to us or not.I currently access my email using... *Webmail provided by my web hostMy current web host forwards each account to an external email addressA Gmail account like me@gmail.com is configured to grab the emails for each email addressAn Outlook/Hotmail account is configured to grab the emailsG Suite / Google Apps (I pay extra for this email service)Microsoft Office 365 (I pay extra for this email service)Other Provider (I will provide the name of the provider in the additional notes below)I do not know...The answer to this question will help ensure that we either transfer your emails or guarantee continuity of email service with the existing provider during the transition.Do you wish to have your email moved to Websavers? *I would prefer to leave my email hosted where it is nowI would like to transfer my email hosting to WebsaversEmail Addresses and Passwords *If you wish for us to create your email accounts and not transfer emails within those accounts, please list the email addresses here, one per line. If you wish for us to also transfer emails (email transfers are just $10.99 per account), you will need to include the email account password for each address that you would like transferred. It's preferrable to separate the email address from the password with a bar symbol like this: test@nobody.com | abc123Passw0rdDomain Registration InfoIf you wish to have us automatically complete the migration for you, we'll need access to your registrar to update the DNS. If you choose not to provide these details, we'll let you know when the hosting data transfer is completed, and it will be up to you to complete the registrar DNS updates yourself. NOTE: we will not re-migrate the site if you are unable to quickly update the DNS records. Therefore, it is strongly recommended that you let us complete the DNS update so that we can do so immediately after the data transfer is complete to ensure the quickest and smoothest migration.Access to Registrar *I would like to provide access to my registrar to enable Websavers to complete all or most of my migrationI do not wish to provide access to my registrar or my domain is registered with Websavers alreadyDomain Name Registrar CompanyThe company where your domain is registered.Domain Name Registrar Login TypeMy registrar uses MFA/2FA (ex: GoDaddy, NameCheap, SiteGround)My registrar uses only a username and password to login - no access code is requestedRegistrar Website / URLThe URL where you login to your registrarRegistrar UsernameThe username required to access your registrar.Registrar PasswordPasswordConfirm PasswordPlease ensure this is the correct password by successfully logging in before submitting this form.Transfer Domain Registration? *I would prefer to leave my domain registration where it is now.I would like to transfer my domain registration to WebsaversDomain registration is left where it is currently registered unless you specify otherwise here. Transfer of your primary domain is FREE with our Titanium hosting plan on 1, 2, or 3 year payment cycles. For other hosting plans, click here to see domain pricing.Registrar Forces Multifactor Authentication: We cannot access your account with this registrar directly because of forced Multifactor Authentication, to proceed, you will need to create a delegate account in order for us to bypass multifactor authentication. Click here to learn how Additional sites to be migrated Note: all sites listed here must be within the same hosting account. For separate hosting accounts, please submit a separate migration request.Website / URL Additional NotesTicket IDIf you have an existing ticket open with us where this migration is mentioned, please include the ID for the ticket here.After you submit this form to begin your migration, here's a few things to remember: Please do not make any changes to your website until the migration is completed, as they may be lost in the midst of the migration. The migration itself typically only takes an hour or two, however it can take us some time to reach your migration in the queue. It may take up to 48 hours to complete your migration. Migrations are typically only completed Mon-Fri, although exceptions may be made on a case-by-case basis. If migrating email accounts, it is recommended to create a backup or offline archive of all emails you need saved prior to beginning the migration. Upon completion of the migration, we strongly recommend changing any passwords that you have provided here. Please make sure you are able to login to your Websavers account using the Client Centre. Should there be any issues with email during the migration you will always be able to reach us through the Client Centre. PhoneSubmit Migration Request
