Note: we do not supply support for anything related to external hosting providers like Wix, Weebly, Squarespace, etc. This includes the DNS changes they want you to make to point to their services. You must contact your website provider’s support for help with any of their services, including help with pointing your domain to them. If we were helping you point your domain to our hosting services, we would provide that support for you.

If you wish to make use of our top-notch support, we strongly recommend using WordPress with BeaverBuilder and WooCommerce for e-Commerce rather than an external website builder to build your website. If you would prefer to drop all Websavers support, read on to learn how to configure your domain to point to a proprietary website builder like Wix, Weebly, Squarespace, etc. In this article we’re going to be using the generic name “External Provider” to describe whichever of the website builders or online store providers you wish to use.

The instructions are pretty much the same for all of them.

There are often two ways of pointing your domain elsewhere:

  1. Allow your External Provider to handle all DNS for your domain by changing your name servers. (This means your External Provider will not only manage your website, but also manage your individual DNS records as well). We won’t be providing directions for this as it’s not a recommended option.
  2. Recommended: Keep your DNS hosted with us and change only your individual DNS records (usually just the root A record) to point to your External Provider. We’re going to provide directions for this as best we can below.

If these steps are too complicated, ask your External Provider to make the changes for you. As your new hosting provider, they should provide this level of service; if they refuse to even provide a paid service to do it for you, then you should seriously reconsider your use of an External Provider for your website. If they can’t even handle helping you get started with their service, how are they going to be able to handle providing help with your website when it’s needed?

Part 1: Obtain the correct DNS records

Here’s how to do that with some common providers:

If your provider is not listed, search their knowledge base or documentation for “DNS configuration” or “Connect domain” to find the correct instructions. As a reminder, we will not provide support for this beyond what you see in this article.

Part 2: Configure your DNS records

Take a read over this article to learn how to edit your DNS settings. It shows you how to find where to configure your DNS even if you’re not using Plesk to manage the records.

The changes you make here could take anywhere from a few minutes up to 24 hours to complete globally. Please be patient.

In that article, look specifically for the A record section and take a quick read through it.

Here’s a few tips:

  1. If you have multiple domains, make sure you you’re managing the DNS records for the right domain! (It’s pretty easy to mix-up a .com or .ca equivalent of the same domain).
  2. Ensure you are editing the correct A record. You have many by default and the correct one will have no subdomain/host value. Example: if your domain is mydomain.com then it is not the A record for ns1.mydomain.com that you need to edit, but rather the A record for: mydomain.com.
  3. How best to configure the www. subdomain:
    1. If your DNS records are managed in Plesk and your External Provider indicates to also change the www. record, we recommend trying leaving it at the default instead. It should continue to work without changing it in Plesk. If, after 24 hours of changing your root DNS record the www. record still does not work, then please do change it as recommended by your External Provider (and let us know that this was required!)
    2. If you your domain is registered with us and you have configured its name servers with the option to “Manage my DNS records manually”, then your DNS hosting is managed within our Client Centre and not within Plesk. In this instance, we recommend setting the www. record as indicated by the provider.

As a reminder, we cannot provide support for helping you point your domain to an External Provider — it is up to your External Provider to help you with this process. However, if you should find an error in this guide, we would love to get that corrected. Please let us know in the comments.

About Jordan Schelew

Jordan has been working with computers, security, and network systems since the 90s and is a managing partner at Websavers Inc. As a founder of the company, he's been in the web tech space for over 15 years.

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