How to create a new email account or forward in Plesk

The following guide will show you how to create an email account, email address, add a mail address within your Plesk hosting environment.

  1. Login to Plesk
  2. Choose the “Mail” tab on the left, or click “Email Addresses” under the domain you wish to add an email account / forward for.
  3. Choose the “Create Email Address” button
  4. Fill in the mailname you wish to use and provide a password

It is recommended to leave the remaining options at their defaults, however you may adjust them as you see fit. If you are setting up this address as a redirect/forward or mail group, be sure you uncheck the “Mailbox” option. If the Mailbox is enabled, your mail will be both forwarded elsewhere AND collected on the server and you will eventually reach your storage capacity limit, causing emails to be bounced.

Click Finish and your email account will be set up and ready to go.

Do you require a Mailbox?

If you wish to use this email account for directly accessing or sending emails, you will need to keep the Mailbox enabled.

If you intend for this email address to redirect/forward messages to other addresses and you will not be sending from this email address, uncheck the Mailbox setting.

If you’ve already enabled the mailbox and wish to disable it, simply navigate to the mailname you wish to adjust (follow the steps above) and click the “Mailbox” button. Simply uncheck the box beside Mailbox to disable it, then click OK. Disabling a mailbox does not remove its contents.

Forwarding / Redirects

To enable a redirect or forward (same thing), follow the steps above to get back to your mail config and click on the email address for which you wish to configure the forward, then:

  1. Choose the Forwarding tab
  2. Check the box “Switch on mail forwarding
  3. Do not deliver copies of forwarded emails to the Plesk mailbox: always check this box unless you do not have the Mailbox option enabled for this account.
  4. Supply the address you wish to forward to in the provided box
  5. Click OK.

You’re done!

Note: we can not provide tech support for mail delivery beyond our servers, as we do not have the access necessary to do so. We will support incoming mail through to the point where your configured forward shows it leaving our servers, but beyond that everything is in the hands of your final destination; they must provide support for the message delivery from there.

If forwarding does become problematic for delivery of your messages, an alternative configuration can be found in the use of POP retrieval, which is supported by many 3rd party email providers like Gmail and Hotmail. Rather than having our server push messages to your preferred email account, an account configured with POP retrieval will instead pull the messages from our servers. Here’s how to configure Gmail to do this. And here’s one for (Hotmail).

Troubleshooting Setting up a Forward

If Plesk provides an error like “emails outside of the domain need to be entered by an administrator” this occurs because you’re logged in as the mail account user and it hasn’t been provided access to make this change. You must log in to Plesk as your admin user to have access to create this type of forward.

Spam Filter

It is strongly recommended to enable Spamassassin SPAM scanning. Choose the “Spam Filter” button to get started.

Spamassassin will either mark your SPAM according to the pattern you specify, or move it to your Spam folder, depending on the option you choose.

Under the advanced settings, you can adjust the sensitivity of the filter. We have found the optimal filter sensitivity to be between 3 and 5, but you may wish to adjust that score until it behaves perfectly for your email. If you get too many SPAM emails that are not detected as spam (either by marking or by filtering), then lower that number by small intervals until it begins marking your SPAM accurately. If you are finding legitimate emails being marked as SPAM, then you should raise that number by small intervals until this no longer occurs.

You can also improve the accuracy of Spamassassin by training it to know which types of emails you consider SPAM and which are legitimate email. Just click here to learn all about SPAM training!

Testing your new account

The best way to test your new account is by logging in with webmail. Your webmail is accessible at (recommended). If you will be setting up your account on your computer, phone or tablet, please be sure you can login using webmail first as this will eliminate any server-side problems as a potential cause of any trouble. Once you’ve confirmed webmail access works as expected, check out our mail guides to learn how to set up the account on your devices.

About Jordan Schelew

Jordan has been working with computers, security, and network systems since the 90s and is a managing partner at Websavers Inc. As a founder of the company, he's been in the web tech space for over 15 years.


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