How to create a new email account or forward in Plesk

The following guide will show you how to create an email account or add an extra mail address within your Plesk hosting environment.

  1. Login to Plesk and ensure that the “Subscription” at the top centre of the page shows the domain to which you wish to add an email account. If it shows the wrong domain, hover over it and select the correct domain from the list.
  2. Choose the “Mail” tab (on the left in Plesk 12, top in Plesk 10/11)
  3. Choose the “Create Email Address” button
  4. Fill in the mailname you wish to use and provide a password

It is recommended to leave the remaining options at their defaults, however you may adjust them as you see fit. If you are setting up this address as a redirect/forward or mail group, be sure you uncheck the “Mailbox” option. If the Mailbox is enabled, your mail will be both forwarded elsewhere AND collected on the server and you will eventually reach your storage capacity limit, causing emails to be bounced.

Click Finish and your email account will be set up and ready to go.

Do you require a Mailbox?

Most users should keep the Mailbox enabled.

However if you intend for this email address to redirect/forward messages to other addresses, then you will not want the new address to collect email in a Mailbox. If you’ve already enabled the mailbox and wish to disable it, simply navigate to the mailname you wish to adjust (follow the steps above) and click the “Mailbox” button. Simply uncheck the box beside Mailbox to disable it, then click OK.

Forwarding / Redirects

To enable a redirect or forward (same thing), follow the steps above to get back to your mail config and click on the email address for which you wish to configure the forward, then:

  1. Choose the Forwarding tab
  2. Check the box in the upper left corner.
  3. Supply the address you wish to forward to in the provided box
  4. Click OK.

When forwrding mail, it is strongly recommended to disable your mailbox. If you do not do this, mail will both forward and collect on your server with us, eating up storage space. Eventually the mailbox will become full and you will no longer be able to receive messages. Please ensure you disable the mailbox when enabling forwards. This is done by editing the account again, and choosing the “General” tab — then uncheck “Mailbox”.

 Note: we can not provide tech support for mail delivery beyond our servers, as we do not have the access necessary to do so. We will support incoming mail through to the point where your configured forward shows it leaving our servers, but beyond that everything is in the hands of your final destination; they must provide support for the message delivery from there.

If forwarding does become problematic for delivery of your messages, an alternative configuration can be found in the use of POP retrieval, which is supported by many 3rd party email providers like Gmail and Hotmail. Rather than having our server push messages to your preferred email account, an account configured with POP retrieval will instead pull the messages from our servers. Here’s how to configure Gmail to do this. And here’s one for Outlook.com (Hotmail).

Troubleshooting Setting up a Forward

If Plesk provides an error like “emails outside of the domain need to be entered by an administrator” this occurs because you’re logged in as the mail account user and it hasn’t been provided access to make this change. You must log in to Plesk as your admin user to have access to create this type of forward.

Spam Filter

It is strongly recommended to enable Spamassassin SPAM scanning. Choose the “Spam Filter” button to get started.

Spamassassin will either mark your SPAM according to the pattern you specify, or move it to your Spam folder, depending on the option you choose.

Under the advanced settings, you can adjust the sensitivity of the filter. We have found the optimal filter sensitivity to be between 3 and 5, but you may wish to adjust that score until it behaves perfectly for your email. If you get too many SPAM emails that are not detected as spam (either by marking or by filtering), then lower that number by small intervals until it begins marking your SPAM accurately. If you are finding legitimate emails being marked as SPAM, then you should raise that number by small intervals until this no longer occurs.

 You can also improve the accuracy of Spamassassin by training it to know which types of emails you consider SPAM and which are legitimate email. Just click here to learn all about SPAM training!

Testing your new account

The best way to test your new account is by logging in with webmail. Your webmail is accessible at https://webmail.websavers.ca (recommended). If you will be setting up your account on your computer, phone or tablet, please be sure you can login using webmail first as this will eliminate any server-side problems as a potential cause of any trouble. Once you’ve confirmed webmail access works as expected, check out our mail guides to learn how to set up the account on your devices.

Prefer a Video? Here ya go! (For Plesk 10/11. Similar for Plesk 12)

Jordan is a computer, security, and network systems expert and a lover of all things web and tech. Jordan consults with project management for software companies. Jordan is a founder and managing partner at Websavers Inc.

4 Comments

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