Refunds

For an overview of these policies and quick tips on how to cancel your services, take a look at our knowledgebase article on cancelling your service with Websavers Inc. The following is our specific and full cancellation policy.

30 Day Money Back Guarantee

Our 30 day money day guarantee is pretty simple: sign up for the hosting services of your choice and if you're not completely satisfied within 30 days, cancel the service, then open a ticket requesting a refund and we'll give you your money back excluding migration fees, setup fees, development fees and overages.

Shared hosting, VPS hosting, and Reseller hosting all benefit from our money back guarantee with the exceptions shown below. That said, we're very reasonable! We've been known to provide partial or complete refunds when our costs are recoverable. There's no harm in asking.

This 30 day policy does not apply to any additional services such as, but not limited to, overages, disk space, e-mail accounts, domain name registration, SEO and web design services.

Examples of the 30 day money back guarantee in action:

  1. If you just order Titanium hosting and nothing else, it's fully refundable
  2. If you order Titanium and take advantage of the free domain with it, we'll refund all except the cost of the domain (most, but not all, are $20/yr). You will have full use of the domain for its paid/registered period.
  3. If you order hosting at $120 for 1 year, and take advantage of our SiteMigrator service for your website and no email accounts, the dollar value of the migration is excluded from refundable total ($44.99 as of Apr 9, 2021), so you'd get $75 + tax back upon refund.

Money Back Guarantee Exclusions & Exceptions:

  • Domain Name Registrations are non-refundable in most cases. We might be able to cancel and refund a registration within 24-48 hours of the order being placed. If the cancelation is successful we will refund your payment.
  • Labour completed is non refundable. For example if you take advantage of our SiteMigrator and/or MailMigrator service and our experts take the time to move your site to our hosting, the value of that service that has been completed is subtracted from the refund. If we haven't completed the labour yet, it is refundable.
  • Additional IP Addresses. If additional IPs are purchased, they are non-refundable.
  • Exchange Hosting Services do not quality for our money back guarantee. You may cancel the service immediately, but a refund cannot be supplied, and as such we recommend only choosing to cancel upon end of cycle so as to take full advantage of the paid service period.
  • Software Licenses for VPS do not qualify for the money back guarantee. This includes, but is not limited to, Plesk and Imunify/CloudLinux linceses.
  • Radio Hosting Services have a 7 day money back guarantee. The same rules apply, but simply for 7 days rather than 30.

Refund Policy for Renewals

The Fourteen (14) Day Grace Period on the renewal of web hosting services begins on the renewal date of the service.

If you wish to cancel any service with Websavers Inc you must submit for cancellation within, or prior to, the Grace Period as per the instructions below. Click here to learn how to submit for cancellation of each type of service.

Charges for the renewal of shared or reseller web hosting subscriptions will be refunded when:

(i) A cancellation request for the service has been completed, and

(ii) A written request for refund (via email or support ticket) is received within the Grace Period from an authorized user's email address.

The Grace Period does not apply to other services including, but not limited to, Exchange Mail, VPS software licenses.

Free domain registrations with web hosting plan

When a free domain name registration is provided with hosting, upon the cancellation of the web hosting product, the web hosting product will be canceled and the domain renewal price will be set to market rates. For more information about cancelling Domain Name Registration, go to Cancelling a Domain Name.

Expired Domains & Helium hosting plan

The Helium hosting plan requires an active domain registered with Websavers to continue providing service. If you have a Helium (free) hosting plan subscription and you let the associated domain expire (whether intentional or not) or transfer it away, the Helium hosting plan and all data within it will be terminated no sooner than 30 days after the domain is no longer active with Websavers. The hosting plan may be terminated sooner than 30 days when notice has been provided.

Contact and Billing Information

It is your responsibility to keep valid contact and billing information on your account. Websavers will continue to send information regarding your account in accordance with the contact information you have provided in your client centre. To update your contact information, go to our client centre, under "My Details". If you are unable to login, a "forgot password" link is supplied to help you reset your password.

Balance Due

Please be advised that the cancellation of an account does not release you from financial responsibility. If your account has a past due balance and you are not eligible for a refund, the Websavers accounting department will continue collection efforts.