Client Centre & Plesk
How to use external DNS with Plesk
Already manage all your DNS records through your domain registrar? Perhaps you subscribe to a DNS service that uses multiple-location and/or anycast redundant DNS servers. You can indeed continue using your existing DNS service, however this makes configuration of things like mail services and new subdomains a bit trickier. When using a Plesk server for…
Read MoreHow to install ioncube loaders for Plesk PHP 7
Plesk 12.5 added the ability to use versions of PHP that were not included by your operating system vendor, so you can install PHP 5.6 and the newest PHP 7, which provides some great performance enhancements over the usual PHP 5.4 and PHP 5.5 found in CentOS 6 and CentOS 7 respectively. The tricky part…
Read MoreHow to create a WordPress staging environment
This guide will show you how to create a staging or development environment best used for testing, troubleshooting, and light development. These steps are specific to WordPress, however much of the same process can be followed for other web apps as well. We’ll refer to it as a staging site in this article, however you…
Read MoreHow to change your email password using Plesk
There’s two ways to have an email password changed: by logging in as the owner of the hosting account, or by logging in as the email account user. Details on how to login as a mail user can be found in our article on how to log in to Plesk in step (1) below. Complete…
Read MoreHow to view web server logs in Plesk
If you’ve ever used cPanel before, you’ll surely be skeptical of your control panel’s capability to provide useful logs, however Plesk’s log viewer not only has access and error logs readily available, its functionality has also only improved with each new Plesk version. No need to enable it, or view raw log files: it’s always…
Read MoreHow to enable and force HTTPS with Plesk
The following steps will guide you through everything necessary to ensure your site works perfectly over HTTPS / SSL / TLS. 1. Install and activate an SSL certificate There’s two options for this: Note: if you’re hosted with us, we enable HTTPS by default, and you may have already had a Let’s Encrypt certificate installed…
Read MoreHow do I access my email using webmail?
Simply visit: webmail.websavers.ca This will automatically direct you to our fully secure webmail login. You can use this from anywhere in the world and, since it’s using 256-bit encrypted SSL, you can be sure that even when connected to an open WiFi hotspot, nobody will be able to hijack your email account. Troubleshooting If you are…
Read MoreHow to reset or change your FTP or SFTP username or password using Plesk
To reset your FTP or SFTP login details, you will login to Plesk. Here’s how! Login to Plesk Select the “Websites & Domains” tab Choose either “Web Hosting Access” (for your primary system user account — this one works with both SFTP and FTPS) or the “FTP Access” button (for purely FTP accounts) If provided with a…
Read MoreHow do I add an FTP account in Plesk?
Creating FTP Users in Plesk 10 / 11+ With Plesk 10+ you can create additional FTP accounts with access to the directory of your choice. If you would like the user to not have access to any of your web files, then you can configure their home directory to be a folder within a custom…
Read MoreHow do I change my domain name in Plesk?
This question is asked frequently! Sometimes it’s simply because there’s an error when the account was created and other times it’s because the company’s brand name has changed. Regardless of the specific reason for the change, this guide will show you how to change your domain name if you’re hosted with us or otherwise using…
Read MoreHow to create an email forward or alias in Plesk
This guide will show you how to create or add an email alias or email forward in Plesk. The first step is choosing whether you require a forward or an alias. Mail Alias Example 1: Solution: add info@yourdomain.com as an alias for you@yourdomain.com Mail Alias Example 2: Solution: add info@yourdomain.com as an alias for you@yourdomain.com…
Read MoreHow to preview your website before the name servers or DNS records are live
There’s a few common situations where you want to be able to easily view your website, but you can’t yet because your domain isn’t pointing to your hosting account: Regardless of which situation applies to you, it can be assumed that visiting the website in a browser either isn’t working at all, or is showing…
Read MoreHow to install an SSL Certificate with Plesk
This guide will walk you through the steps necessary to obtain and installing a commercial SSL certificate in Plesk. If you wish to install a free Let’s Encrypt certificate with Plesk, the process is much simpler and you can learn all about it here. The Let’s Encrypt guide at that link replaces this one only…
Read MoreHow to Clone Your Website
If you’d like to move your website from another provider to Websavers or from another hosting account to your own, this is called a migration. You can learn how to migrate your website here. Or you can let us take care of it for you! Check out our SiteMigrator service here. Requirements Steps to clone…
Read MoreHow to Create an Email Auto-Reply
This guide will show you how to create an email auto reply / auto response / autoresponder. If you wish to provide one or more mail account owners with access to configure their own auto-reply, this can be arranged! Simply read over the section called “How to provide mail users access to Plesk” in our…
Read MoreHow to create a new email account with Plesk
The following guide will show you how to create an email account, email address, add a mail address within your Plesk hosting environment. Tip: if you’re looking to forward this account to another address, see our guide to creating email aliases and forwards here. Tip: It is strongly recommended to enable Spamassassin SPAM scanning. Click here…
Read More